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Bridging the Human-Computer Data Gap

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Accessibility of new technologies means significant upsides in both customer experience and productivity, however Data is a major stumbling block.
New technologies within the fields of advanced data analytics, cognitive computing / artificial intelligence and visual recognition will create innovative commercial opportunities for firms that can bind those capabilities with their existing strengths. With the increasing availability of cloud applications, these new capabilities are no longer exclusively available to the largest or technically advanced companies. Against the backdrop of "being digital" businesses are increasingly seeking commercial applications of these technologies in order to enhance their customers' experience as well as to reduce costs through intelligent automation. Examples include... Improving customer experience: Help find relevant products / services within companies or in the market.Help manage finances, budget, household bills and find the cheapest…

Strategy Meets Design Thinking

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Top down strategy setting and budgeting (Command and Control)
Traditional strategy and organisational management approaches are focused on creating a big picture strategy to maximise the allocation and impact of a finite set resources (capital, people, time etc.). Top down, centralised planning, with well communicated plans to be executed through rigid hierarchical structures.

Centralised strategy & planning approaches are great for breaking down and coordinating work efforts across large organisations. It suits well when delivering outcomes that require little customer input, but is weak when there is limited information or variability in user preferences. (e.g. Employees don’t really have a choice when it comes to what systems they use, customers can walk away.)


The problem with traditional business cases & project management. ·The problem with business cases is that they build very complex financial models (J curves etc) around a number of unquantifiable assumptions. (e.g. does…

I'm an Australian Business, What's Digital?

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Digital Technology is reshaping the business environment. ·Business are facing entirely different ways of engaging customers and carrying out their operations, thus creating exciting new opportunities as well as threats. ·In under 10 years, new customer engagement / marketing models, payment methods and currencies have emerged. Social x mobile x blockchain have allowed for greater customer participation and more seamless e-commerce. ·Digital leaders have the power to both appeal to more customers while driving down costs. Possessing skills such as customer behavioural analysis, automation, AI etc. Importantly, they are building offerings which customers love, wrapping complexity up in an intuitive user experience. ·McKinsey estimates digital optimisation can boost profitability by 20-30%, however studies indicate that most Australian businesses and employees do not feel empowered by digital change rather perceive it as a costly or as a threat to their current r…